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Computer hardware and software configuration information is extremely important in our work. We use it for the following purposes:
Device data is collected so that we can provide users with recommendations on how they can eliminate problems they’ve contacted our technical support service about. We collect data with the help of a special utility that is freely available here; it can also be downloaded on the support request page. Users run the utility and voluntarily forward an operation report to the support service. The utility does not operate online and does not send any data without user consent.
Data is collected with the help of our utility Dr.Web CureIt!—but only if users agree to have statistics sent to us. This is specified on the utility download page and in the License agreement.
Information about Dr.Web’s operation on protected PCs, including information regarding the detection of brand-new threats, is collected via Dr.Web Cloud if users have activated it on their device. This helps us improve the Preventive Protection algorithms as quickly as possible and update them on protected devices regardless of whether the virus databases are up to date.
Dr.Web products do not collect any user files from devices!